Knowledge Base

You can search our knowledge base, maintenance notices and complete site using the form below.


Getting Started Articles

What forms of payment do you accept?

We currently accept all major credit cards. If you are using a card outside of the US, please ensure your card has international transactions enabled. You will be billed in USD and the amount will automatically be converted to your local currency based on your bank. Cards accepted include: ...


How to Start a cloud server from vClient?

Access our client portal by browsing to :  https://www.hostvirtual.com/portal/login Login to the dashboard by entering your account credentials in the Email and Password fields, then click 'Login'. Click on the 'Servers' tab at the top of the page ...


How To Stop a cloud server from vclient?

Access our client portal by browsing to :  https://www.hostvirtual.com/portal/login Login to the dashboard by entering your account credentials in the Email and Password fields, then click 'Login'. Click on the 'Servers' tab at the top of the ...


How to Log in to vClient?

 A user can log into the vClient Server Management Panel by the following ways: Open up http://www.vr.org in a browser.Here you can see, on the top-right corner, a Customer Login.Enter Username and Password.Click On Login.OR :Go to http://www.vr.org. ...


How to Delete/Remove a cloud server from vClient?

 Open up https://portal.vr.org/vclient within a web browser.Sign In to the VR Virtual Server Management Console by providing your username and password credentials.Click on “My Services” link - All the Virtual Servers are listed under “ Cloud Servers” section here. ...


How to Reboot a cloud server from vClient?

Open up https://portal.vr.org/vclient within a web browser. Sign In , to the VR Virtual Server Management Console by providing your username and password credentials.Click on “My Services” link - All the Virtual Servers are listed under “ Cloud Servers” section here. ...


Provisioning a new cloud server

Once your package is approved, log into your account using the url http://www.vr.org/Click on the "My Services" link in the menu and you can now see your newly ordered package listed with the package name. Now click on the "dashboard" link to provision a new server.Server ...


Dashboard

When you Login to the vClient and click on the "My Services" link in the Main Menu, this should list all your Cloud servers and the Additional Services that you have purchased. If you have several servers in your account and find it difficult to find a server, the interface offers you a ...


Which is the best plan for me to buy ?

The plans are basically a few different configurations of the server in terms of resources. While the configuration of the server will be based on what you would like to use the server for, do take a look at the Special Promotions that appear out in the Plans and Pricing page, as they may ...


What does the locations have to do with my server ?

We offer 7 Datacenter Clouds with Full IPv4 & IPv6 around the world and you can easily deploy your instance into any of these locations.You may choose the cloud that is nearest to you or your target customers and the choice is upto you. In short, the closest cloud is the fastest.


How long does it take to provision a server ?

Once you have your account setup with us, it usually takes only 2 or 3 minutes to deploy the server in your targeted location.If you find it taking longer, contact us immediately.


Is it possible to downgrade to a plan ?

Yes, it is possible to downgrade to a plan. You will have to submit a ticket and we can do it in the backend for you.


What is the difference between running a server virtualized and on bare metal ?

p>Virtualized servers are almost the same as servers running on a physical machine except for the fact that the resources are shared by other virtual servers on the same physical host. Although this doesn't impact the normal operation of a virtual server, there is a slight degrade in the ...


Using MacOS to connect to a virtual machine with VNC

This article refers to settings that are out of date and have been replaced with our web console/web VNCWhy use VNC?VNC gives you 100%, complete out of band access to your server. If your server is ever in UP status, but not reachable, you can use VNC to connect and troubleshoot. ...


How Do I Deploy my Virtual Server?

To deploy your virtual server, go to the customer portal by logging into www.vr.org and select the "provision" button. The site will then walk you through the process of selecting a location and setting up your virtual server


How Do I Stop My Virtual Server?

In the event that you need to stop your virtual server, you can do so from within the customer portal. Select your server, then click the "Dashboard" button. This willtake you to the dashboard for your server. From there you will see the option to stop the server. You should also be able ...


How Do I Start My Virtual Server?

To start your virtual server, you need to login to the customer portal, select your server and then click the "Dashboard" button. This will take you to the dashboard for your server.From there you can select the "Start" button. You should also be able to select the "Start" button from your ...


How Do I Force Stop My Server?

Once you have selected the "stop" option from either your server list or the server dashboard. You will be prompted with the option to "force" the shutdown.Simply tick the box and select continue to shut down the server.


What does force stopping my server do?

When you select the "force stop" option this causes the server to forcibly end all running processes and shut down.This is useful when a server has stopped responding normally.