Knowledge Base

You can search our knowledge base, maintenance notices and complete site using the form below.


WHM-cPanel Articles

How much are cPanel Licenses?

WHM/cPanel licenses are priced at: $11/mo for new cloud servers $35/mo for new dedicated servers Please open a support ticket to have a cPanel license activated for your server.


Disable IPv6 in exim - cPanel mails going to spam

WHM/cPanel is just adding IPv6 support. Since Host Virtual is dual-stack and all servers with us have IPv4 and IPv6 connectivity by default, exim may prefer IPv6 for email which will result in emails going to the spam folders of various email services. To stop exim from using IPv4 you can do ...


Upgrading Your cPanel VPS Server After Install

Our cPanel Optimized image comes with cPanel and WHM fully installed out of the box, including numerous PHP modules required by major software, and mod_security as a web application firewall. For best performance, upon first logging into your cPanel based server with us a few ...


Securing MySQL on cPanel using securemysql

cPanel comes with a little known script known as "securemysql" located in scripts. It can be used to secure the cPanel server's MySQL configuration with numerous commands. First, the script makes sure the cPanel MySQL root password is set, a major security concern if by chance an ...


Installing Softaculous on your cPanel Server

If you've purchased a Softaculous license from us, and need to install the Softaculous software package, follow the instructions below to have it up and running in no time! First, login to your cPanel server on port 2222 via SSH, replacing 199.38.183.72 with your servers IP: ...


Creating a cPanel account in WHM

In this tutorial we'll show you how to create a cPanel account on your server.Once your WHM server is deployed and online, you're ready to login to WHM to create a cPanel account. Start by logging into WHM at : https://5.5.5.5:2087/ - Replacing 5.5.5.5 with your actual server ...


Logging into a cPanel account through WHM

If you need to access a client's cPanel account, and do not have their password, WHM allows you to login to any cPanel account without needing to know the password. We'll show you how in this article. First, login to WHM, and scroll down to the 'Account Information' ...


Resetting a cPanel Account Password in WHM

In this tutorial we'll show you how to reset a cPanel account password. This can be helpful if you or your client has forgotten their password.  Login to WHM, scroll down on the left side & find the Account Functions area of WHM :  Under the Account Functions area, ...


Changing a cPanel Account Disk Quota in WHM

It's good practice to keep quotas on all accounts on your cPanel server, to avoid your hard disk filling up from one account.  In this tutorial, we'll show you how to change a cPanel account's disk quota. First, login to WHM, scroll down on the left side to the ...


Viewing and Fixing cPanel Accounts Over Quota in WHM

It's a great idea to set quotas for all cPanel accounts on your VPS server. This will ensure your disk doesn't become completely full, and cause serious problems. However, there are occasional cases when you'll need to raise a cPanel user's quota from their original settings. Sometimes ...


Changing a cPanel Account Bandwidth Quota in WHM

In addition to a disk quota, your cPanel accounts have a bandwidth quota as well to make sure your virtual server's bandwidth isn't abused by one account. You may need to increase the amount from time to time. for instance, if a website becomes quite popular on Slashdot or another ...


Reset a cPanel Account to Original Package Bandwidth

If you've modified a cPanel Account's bandwidth to a custom value, but wish to change the allowed bandwidth back to the account package's default - we'll show you how. First login to WHM, and scroll down to "Account Functions" on the left side: ...


Viewing cPanel Account Bandwidth Usage in WHM

WHM contains a built in tool that allows you to view summaries of bandwidth used per account, per month. To view the current account's monthly bandwidth usage, follow these instructions:Login to WHM, and scroll down to "Account Information" on the left side: ...


Unsuspend cPanel Accounts That have Bandwidth Exceeded

By default, cPanel will suspend accounts over their monthly bandwidth limit by default. This can cause issues for users who have a spike in web traffic, or require access to their sites, even if they exceed the bandwidth.This is useful in cases when you will charge your own ...


Modifying cPanel Account Settings in WHM

Numerous settings and aspects of a cPanel account can be modified from a single unified screen in WHM. Let's take a look at modifying some common cPanel account settings. First, login to WHM, and scroll down to "Account Functions" sub-menu on the left side:  ...


Changing a cPanel Account IP Address in WHM

Your server comes with one shared IPv4 address for hosting websites, known as your "shared IP." cPanel uses this shared IP by default for all virtual hosts on the server, which is perfectly fine. In certain situations, such as adding a SSL certificate to a domain, a static IP is ...


Suspending a cPanel Account in WHM

As a web host, there may be certain situations, such as non-payment, where you will need to suspend an account. In this tutorial, we'll show you how to suspend (and un-suspend) a cPanel Account in WHM. First, scroll down on the left side of your WHM screen to the "Account ...


Terminating a cPanel Account in WHM

If you wish to completely remove a cPanel account from your server, you can terminate the account. Keep in mind this will *completely and permanently* delete the account from the server. First, start by scrolling down on the left side of WHM to the "Account Functions" ...


Modifying cPanel Feature Lists in WHM

Many cPanel features that can be assigned to an account are stored in WHM by 'Feature Lists' which allow you to enable or disable any cPanel core features you'd like. Once created, a list can be assigned to a Package, then chosen when creating a cPanel account. This is useful for disabling ...


Managing cPanel Account Packages in WHM

Packages in WHM allow you to setup disk and bandwidth quotas (such as hosting plans) so you do not need to manually choose quotas and account options every time when setting up an account. We'll show you how to create and edit a package in WHM.  First, locate & scroll down to the ...


Changing a cPanel Account's Contact EMail Address in WHM

It's a good idea for cPanel accounts and users to keep their contact information up to date, in case you need to contact them. Scroll down to 'Account Information' on the left side of WHM, and click 'List Accounts'Once at the account list, simply ...


Managing cPanel Account Shell Access in WHM

Shell access provides cPanel users with command line access to your server. In 95% of cases shell is not necessary, and can be quite a security risk to provide users.  Most clients will not need, nor know how to utilize SSH, so it's not suggested to provide shell. Regardless, let's ...


Manage Wheel Group Users in WHM

Adding a cPanel user to the wheel group on a Linux system allows them to switch users (such as to root) assuming they have the user's password.  You should only add administrators or yourself to the wheel group, and avoid more than a few users having access for best security ...


View Raw Logs of a cPanel Account in WHM

In addition to being able to view HTTP and FTP logs from cPanel, you can also view them directly from WHM.  Scroll to 'Account Functions' on the left side of the WHM Menu: Under Account Functions, click 'Raw Apache Log Download' Select a domain from the list, and ...


Fixing an Inactive Account in WHM

If a cPanel account's information is removed (by error or purposely) from the Apache configuration files, it will not work correctly, and will be marked as 'inactive' in WHM. There's a tool in WHM that allows you to fix inactive accounts.First, scroll to the Account Functions ...


Activating Demo Mode on a cPanel Account

cPanel offers you a demo account feature to offer prospective customers a view at what cPanel looks like.While you will be able to login and view the control panel normally, demo mode restricts file modification abilities. It's suggested that you don't publicly list these login details, ...


List all cPanel Accounts in WHM

WHM has a built in tool that helps you list all accounts on your server. Let's review on how to list them. First, scroll to the 'Account Information' section of the left side of WHM : Next, under Account Information, click 'List Accounts' : You're now viewing the ...


List All Parked Domains and Subdomains on your WHM Server

In WHM, you can view all parked domains on your server, as well as a page listing all subdomains. First, scroll down to Account Information on the left side of WHM:First, access 'List Parked Domains' under the Account Information menu: ...


Copying a cPanel hosting account from another server to your WHM server

In this tutorial, we'll copy a web hosting account from another server to the cPanel / WHM server. Keep in mind you do need root access to copy using this method. The benefit of this method is that you can copy accounts from numerous other control panel software in addition to WHM and ...


Copying a cPanel Hosting Account without the Root Password

If you need to move your cPanel account from another host, but do not have root access (say only shared hosting) you can use an alternative method to copy the cPanel account to your new Host Virtual VPS.  Instead of authenticating with the root credentials, you will be connecting and ...


EMail all cPanel users from WHM

From time to time there may be a reason why you need to email all users / clients on your cPanel machine. As long as your clients keep their Contact Email up to date in cPanel, you can email all users at once from WHM.  First, scroll to the Account Functions menu on the left side of ...