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Pre-Sales Question Articles
We do not offer a money back guarantee. If you cancel before your next term, you will automatically be provided with a service credit for future use.
You can instantly deploy to any of our clouds . We currently maintain presence in:San Jose, CA Los Angeles, CA Los Angeles, CA 2 (DDoS Protected) Chicago, IL Reston, VA New York, NY Amsterdam, Netherlands Chennai(Madras), India London, United Kingdom Paris, ...
Our backend runs using Xen technology. We support both fully virtualized (Xen HVM) and paravirtualized (Xen PV) instance types.
Yes, using full virtualization (Available as any of our distros) or via your instance settings you have complete control of your kernel. You can also run your own paravirtualized kernel for performance.
Yes, we support native IPv4 and IPv6 in all of our locations. Your instance is provided with dedicated IPv4 and IPv6 address space. In addition to your primary IPv6 address, we will route an IPv6 /64 to your instance free of charge if desired.
Yes, you can add additional IPv4 and IPv6 IP addresses to your server at any time. Refer to our addons page for more details.
Yes, you have full root access to your instance and are responsible for all software and administration. We'll make sure your server is up and running and that you can access it, and you are responsible for the rest.
We don't currently offer local or snapshot backups, or recommend them. We recommend that you use an offsite cloud storage, such as amazon S3 to remotely backup your instance.
Yes. We provide true console access, via VNC to your instance.
We offer 24x7 support for your instance via our support portal and ticket system. 99% of tickets submitted to us are responded to within 10 minutes, all receive a response within 2 hours.
Yes, for personal use. Our AUP prohibits running open proxies or vpn services. However, if you're just using it for yourself, go ahead!
Limited IRC for personal use is typically allowed. Our AUP prohibits running shell servers, or selling access for the purpose of connecting to IRC.The bottom line: If you're looking to chat with other developers on Freenode/similar, you're probably welcome.If you're looking to setup ...
Yes, we're a full cPanel partner. You can purchase WHM/cPanel licenses for $11/mo from our portal.
We maintain common images for the most popular distros: CentOS, Fedora, Gentoo, Debian, Ubuntu, Slackware, as well as many others. We're also happy to add support for new distributions as requested. Using our fully virtualized Xen HVM instances, you can install any o/s or distro.To learn ...
We currently accept all major credit cards. If you are using a card outside of the US, please ensure your card has international transactions enabled. You will be billed in USD and the amount will automatically be converted to your local currency based on your bank. Cards accepted include: ...
You can easily cancel your service with us by going to Account > Cancel or going directly to: https://www.vr.org/cancel
We're pleased to offer a generous affiliate program. You can sign up via our portal to refer customers using a unique URL. For every customer that remains active after 90 days, we'll give you a 10% recurring monthly credit of the plan they've signed up for, as long as they remain an active ...
You can easily manage DNS for your domains using our zone editor. If you'd rather run DNS yourself, you can also set our name servers to slave to your own, providing added geographic redundancy.
We do not actively filter any traffic, with the exception of some IRC related ports.However, most of the o/s images you deploy run iptables locally and have it enabled by default based on the o/s. If you are having difficulty, please adjust your iptables settings or try disabling it.
Yes! Please contact us with your requirements to discuss a customized managed services contract.
We recommend using the excellent http://www.cloudconverter.com which we fully support to migrate your current server to us!
Your instance is provisioned with one static primary IPv4 and IPv6 address by default. You can either add free IPv6 addresses to your instance as needed on-demand, or have a complete IPv6 /64 routed to each instance you have with us free of charge.
CPU increases with each plan. The number of CPU's assigned to your server are as follows:VRp5 - 2VR1G - 2VR2G - 4VR4G - 4VR8G - 8VR16G - 8
Yes, if you provide us with the .ISO image we can load it into your Cloud Servers CD-ROM drive. You can then boot to CD, and perform an ISO installation via VNC.Note that we recommend a minimum VR1024 plan for ISO installations, since they require fully virtualized VMs.
We have a strict no refund policy. If you cancel before your next term, you will automatically be provided with a service credit for future use.
Although it is technically possible to run Windows using our Fully Virtualized VM option, we do not recommend or support running Windows on our service at this time.
For our base, self-service public Cloud Service please see more details about our at http://www.vr.org/sla/