Knowledge Base

You can search our knowledge base, maintenance notices and complete site using the form below.


VOIP Articles

Install a2billing 1.4 on Asterisk PIAF Purple

If you follow these instructions you can easily install a2billing on PIAF + Purple. As a first step, you should deploy a clean PIAF + Purple server using our Dashboard.Run the install scriptAfter installation, ssh to your new PIAF server as root and type the following:wget ...


My Asterisk appliance keeps locking me out / disconnecting me

Most major Asterisk appliances come pre-installed with fail2ban, and aggressive iptables based firewalls.If you have not added yourself to the appropriate whitelist, or customized the firewall you may find yourself locked out or unable to connect to your appliance.In this case, you ...


Update PIAF after initial installation

You should always update your PBX in a Flash (PIAF) after installation by performing the following steps:1. SSH to the server as root2. Type: update-scripts3. Type: update-programsDuring the update/upgrade process you'll be prompted to agree to PIAF terms and will need to hit ...


Improve slow Elastix web ui performance

To improve slow/terrible Elastix web ui performance, disable this jquery library which seems to be a large part of the problem. (Does not appear to impact any web ui functionality) As root, ssh to the server and run: chmod 000 /var/www/html/libs/js/jquery/jquery-upl-kendo.all.js ...


Easily Securing PBX Web Access with a Password

A great security feature that's often overlooked on PBX and VOIP installations is the use of Apache passwords to keep your installation secure from the web access side. This will help automated exploits and attacks from taking over your server, as well as offering a light second layer of ...


Installing phpMyAdmin on Elastix

You can install phpMyAdmin easily on Elastix if it isn't installed: yum install -y phpmyadmin Then edit the file /etc/httpd/conf.d/phpMyAdmin.conf Add the line "Allow from all" to this entry so it ends up looking like this: Order Deny,Allow Deny from All Allow from 127.0.0.1 ...


Upgrading your FreePBX Distribution

It's a good idea to routinely update your FreePBX distribution, as numerous improvements are made in the FreePBX engine, in addition to overall security and stability patches. In this knowledge base article, we'll upgrade one of our popular FreePBX images, FreePBX 2.210.62-5 to ...


FreePBX Direct Access Password Setup and Reset

Elastix comes out of the box with direct access disabled by default.  With this article, you'll be able to setup direct (non-embedded) access, as well as reset the direct access password if you're unable to login at the /admin/ area. First, ...